Knight Views

NOVEMBER 2001

A Dimension 11 Ltd. Monthly Online Newsletter

  DEVELOPING
  THE THINKING
  ORGANIZATION

Welcome to the third instalment in our six-part series, Developing the Learning Organization. (Here are Part 1 and Part 2 if you missed them.)

-The Value-Based Organization-

very organization has a culture -- usually established by the behaviours and attitudes of long-time employees. This culture is the result of the values these people espouse. It is critical to explore the values within your organization. The following four values may have an impact on your organization.

KNOWLEDGE...
If people value knowledge and learning, they will constantly look for ways to improve their work and the organization as a whole.

COMMITMENT...
Are the staff members committed to doing the best job possible? If they show up, go beyond the norm and provide outstanding customer service, you can bank on their commitment.

EMPATHY...
If the organization's foundation is based on "people" rather than technology/stuff , it will create an environment of caring and empathy. Employees and managers who show kindness and respect to each other are much more likely to display these same qualities when dealing with customers.

WEALTH...
Organizations continue and grow because everyone understands the need for the organization to build wealth. When everyone is conscious of building wealth, new services are found, as well as new ways of saving money.

The above four values have great impact on an organization. However, it is the corporate leadership which instils the vision to live these values. Leaders help us "unlearn" our traditional culture, myths and practices that slow our success. The best way to set and build values is by being an example to other members of the team.

Join us in December for the 4th instalment in this series.

"There is no abiding success without commitment."
--Anthony Robbins

BALANCE

e’re getting to that hectic time of year when it’s a mad dash to accomplish everything and be everywhere. The following might be of value to help keep your mind and body balanced:

  • Take three deep breaths before you begin the race. (Your diaphragm needs to move in & out as you breathe.)
  • Tell yourself, “I have enough time to accomplish _____ easily.” (This allows your brain to focus on “doing” rather than “fretting”.)
  • Take five minutes for yourself. (Look out the window, close your eyes and listen to music, anything to calm yourself.)

Enjoy the season! Just remember — you are the most important part of the season, so look after you!