Indispensable Assistant

The clerical, secretarial, and administrative staff is essential to a successful organization. This seminar will give the support staff the necessary skills to fully contribute to the company.

Participants in this seminar will learn:

to build their self-esteem
to manage their work (time, organization, interruptions)
communication skills (verbal, non-verbal, written)
telephone management skills (basics, expectations, image)
to provide legendary customer service
to recognize and manage stress

One or Two-day session