Do You Hear What I Say?

Too often we are so caught up with our own agendas and concerns that we fail to accurately or completely listen to what others are saying. This can produce staff tension, wasted time, and customer dissatisfaction. Learning to listen effectively may be the single best investment we can make in our business.

Participants in this seminar will learn:

the difference between genuine and superficial listening
the reasons we may not listen well
how to recognize when we're not listening
the techniques we use to block listening
how to listen effectively
• hearing the words and tone of voice
• observing the body language
• paraphrasing
• clarifying
• giving feedback

One-day session