The Telephone as a Tool

The telephone is often the first contact with any company. Staff needs to know how to use it effectively to make the most favourable impression possible.

Participants in this seminar will learn:

• optimum times to use the phone
• power talking (words, tones, body language)
• basic phone skills
• how to present your corporate image to the public
• how to handle difficult callers
• phone negotiations

One-day session